Refund policy

Order Changes and Cancellations

  Refund requests should be made within 1 to 2 business days of purchase. Once your meals have been shipped the order is already in production and we cannot refund the transaction.

  48-Hour Satisfaction Guarantee

  If you are not satisfied with the quality of the meals delivered, you may claim a refund within 48 hours of delivery. To qualify:

  - Contact us within 48 hours of receiving your order at 072 522 7099 (phone or WhatsApp), or email info@fitfoodz.co.za.

  - Include your order number, the specific meal(s) you are dissatisfied with, and a short description of the issue.

  - Where possible, attach clear photographs so we can investigate and improve.

  - Keep the affected meal(s) until we confirm the outcome.

  Once your claim is received we will respond within 2 business days with a refund to your original payment method, store credit, or replacement meals on your next delivery, depending on the nature of the issue.

  Claims submitted after 48 hours will not be processed, since we are unable to verify how the meals were handled or stored past that point.

  Damaged or Defrosted Goods

  Our client satisfaction is extremely important to us and we try our utmost to deliver every parcel in pristine condition. Should you receive damaged or defrosted meals, please contact us immediately at 072 522

  7099 and we will take the matter up with our logistics partner. You will be eligible for a refund or a replacement box.

  Missed Deliveries

  You will receive a shipping notification one day prior to delivery with a tracking number attached. SA FitFoodz cannot take responsibility for missed deliveries if you cannot be reached using the contact number

  you provided at checkout.

  Your Consumer Rights

  This policy does not affect your rights under the South African Consumer Protection Act.

  We always strive for a 100% satisfaction rate from our customers.